Payments and billing
Practical billing questions for provider plans, agency portfolios, club workspaces, promotions and invoices.
Provider and business plans
01Does Maison Maveya currently collect payment for a client request?
No. The request calculator displays an estimate only. It does not charge a client, hold funds or guarantee a meeting. Client checkout will be introduced only after the dedicated payment, compliance, refund and creator-payout architecture is ready.
02When do I need to pay?
During launch setup, profile creation and review can be separated from paid visibility. Payment becomes relevant for active Professional features, larger agency portfolios, club workspaces, boosts or sponsored placement.
03Can I prepare a profile before choosing a plan?
Yes. A draft profile can be prepared first. Public visibility, published contact links or advanced features may require approval and the correct plan.
04Can agencies start with a small portfolio?
Yes. The intended launch model supports a small initial setup, such as up to three managed profile drafts, before larger paid packages become relevant.
05Are payments shown to clients?
No. Provider billing, promotion tools and business package details should not be shown in the client discovery flow.
Invoices and disputes
01Who handles billing questions?
Billing questions should go through the operator or official support channel. Avoid handling payment disputes inside public profile messages.
02What if I paid for visibility but my profile is paused?
Visibility should only run when the profile is eligible. If a profile is paused or blocked by review, the operator should review timing, credits or rescheduling according to platform policy.